Video from All favorites #981

so let's just can we just clear this up once and for all we're all here we're all under oath so mr schroeder let's start with you do you charge a bounty do you pay employees bounties on carry-on bags to identify them well that's a that's a it's a simple that's a real that's a yes or no i wouldn't characterize it as a bounty do you charge them do you pay your employees a fee do you incentivize them to go pick out bags from people getting on planes and kick them off the flight just yes or no we charge them an incentive okay that's a yes mr klein oh we do not senator holly we you don't you don't wait you don't pay your employees we do that we have previously uh sir but we we actually suspended that on september 30th of this year and now what in order to be able to treat all of our guests fairly and equitably we've actually just put more staff and supervisors out at the gate area and they're the ones that are still making sure that everyone's treated fairly and equitably which is the point behind these kinds of programs but we have removed that program as of september 30th oh interesting so let's let's come back to you though uh mr schroeder so how much have you paid your gate agents to enforce your carry-on bag policy to pick people out of the line like the chairman's video show i mean you guys do appreciate that flying on your airlines is a disaster don't you i'm slightly amazed by the general attitude of all of you here flying on your airlines is horrible it's terrible experience it's terrible it's absolutely terrible and your your attitude here today seems to be well devil may care there's nothing we can do about it well i think we are going to do something about it so how much have you paid people to pull out customers who are in line with a bag that's two centimeters too big mr schroeder well we recognize this is a hard job um and so therefore we incentivize them to do that how much it's ten dollars per bag wow ten dollars per bag and i think mr klein you and mr schroeder your your airlines cumulatively have spent 26 million dollars paying gate agents between 2022 and 2023 to catch passengers whose bags are a little bit too big 26 million dollars i mean if people want to know why it's such a terrible experience to fly this is news for them today your airlines are paying millions of dollars to your employees to harass people who've already paid they're there in line because they've already paid it's unbelievable last thing because i last thing mr chairman i know you're you're indulging me i'll be really quick on this but mr schroeder you just mentioned that you also use this so-called dynamic pricing for seats for seat fees why do you make people enter in their age and their geographic location and their gender before they can even see the cost of the seat why is that um that's been in place since 2014 yeah but why i it's because you're using those personal characteristics to generate the fees no to generate the prices well then why else do you require it mr klein you do the same thing well why is it why is the gender relevant to what the seat is this is all information that's needed in order to complete the transaction no it's not delta doesn't do it united doesn't do it you don't need somebody's gender in order to do it you use it clearly you're using it to generate the prices right we do not sir it's not based on personal characteristics not at all you don't use algorithms to set the price of seats that's a different question so you do use an algorithm and you do make them enter all their personal what's your definition of algorithms sir oh for heaven's sake well because algorithms algorithms are ways for people to be able to be able to come up with calculations which is a faster way it's more efficient than than a human being doing the same exact work so yeah i'm trying to answer your question sir in all sincerity and um i don't i don't know how else to answer it