American Express Chairman and CEO, Steve Squeri, joins the How Leaders Lead podcast and shares why you shouldn't lead everyone the same way. 💳 #talentmanagement #leadership #amex

I had a manager at that particular point in time that said to me, you know, you are treating everyone the same and they're not. It's like my first management job. And this is one that I think permeated throughout my career because he said, I'll make the names up. You got Joe over here, who's more experienced, been on this assignment for the last two years, you've come in as the lead on this thing and you have Sally over here, who's brand new. Why would you treat them the same? And David, what you realize about that is that everybody has a different context. And one of the things I always talk about with my team now is what's the context. Everybody has a different context. And when you think about it, the person that had more experience didn't need me sort of grinding over them. The person that had less experience needed me leading and helping a little bit more. And so I think, you know, what I learned from that early on is you have to morph your leadership style to meet the situation. I mean, look, we hear about this and I know you've interviewed a number of athletes on this as well, but, you know, you hear about coaches that have one way to do it. It's the, you know, it's the Patriot way or it's this way or it's the other way. I don't think that really works in business. To this day, I don't treat every single direct report the same way because they all have a different context. They have more experience, less experience, newer in the role and so forth. And so that lesson from, you know, 44 years ago still plays out today.