Little tweaks can make a big difference in your business, but only if you take the time to consider where those opportunities are. #savannahbananas #baseball #waltdisney #disneyland #disneyworld #disney #howleaderslead #davidnovak #jessecole #dailyinsight

Plussing is a term learned from Walt Disney, and I know I make a broken record with him, but I have researched and studied him more than anybody. He said it back. He said, Disneyland is a living, breathing thing. It'll never be complete. We'll continue to plus the show and plus the experience. And he was so obsessed that he would, literally when they were selling out crowds in Disneyland in Christmas time, he would convince the managers and accountants to spend another $350,000 on having a special Christmas parade. And they said, Walt, we don't need to do this. It's already at capacity. He goes, no, we have to continue to do this so people want to continue to come back. And that is that method of plussing. So to give you an example, every night after the game, myself and our director of entertainment, we go through our script and we do laps around the field, looking at every single moment and saying, how do we make it a little bit better? A little bit better. Like we used to have a seventh inning stretch like everyone does. Now we sing the song Yellow by Coldplay, and we actually, everyone puts flashlights in the air and the whole stadium is lit up and it says, look at the stars, look how they shine for you. And it was all yellow. And that's a little plus moment. Say the seventh inning stretch could be better. How do we make it our own moment? Every single thing that we look at, the player dances, the banana nana dances, the break. It's like, ooh, what if we add this level, add this? And that's the tinkering that I think when you start doing that, it makes a huge adjustment.