AI’s Big App Problem Ever wonder why so many AI...
Excellent software meets the user need that you didn't even know was there in a way that when you see it, you go, aha, I really needed that. That's true for hardware too. AI apps don't do that yet. They really don't. Almost no AI app is able to meet a user need that you didn't know you had and immediately clearly explain how that need is fixed uniquely by a large language model in a way that 10x is your workflow. That is the bar you should be holding as users of apps. That is the bar that builders of apps, if you're in product, if you're in engineering, if you're a solopreneur, a founder, that's the bar you should have. But almost every app I see that is in the AI space today does not meet that bar. And we fail as builders precisely because these tools are so powerful. An intelligence layer can do anything. I know people who are using Rufus, which is the Amazon large language model for reviews, and they're sticking prompts to build Python code into Rufus. And Rufus cooperates because it's a large language model. And perhaps because Amazon didn't put guardrails in. But the point is that these models are so wide, they're so general purpose, that as app builders, we are struggling to make them specifically useful to people who do not have a clear understanding of the specific value that a piece of intelligence could provide their use case. So over and over again, I see people saying I need AI in my business. But if you ask them what they need AI for, they just throw out more generalities and more corporate jargon, they don't actually know. And that's not really their fault, because no one's ever helped them understand enough about large language models, so that they can figure out, oh, this would be really useful. That is starting to change. And I firmly believe that as the market understands AI better over the next three, four years, we'll really see a shift in fluency. And that will lead to smarter consumers, which is good for everybody. But for now, if you are building in the space, you need to be the one to provide users with onboarding flows that help them to specifically imagine what they can do with your app. Because otherwise, people are going to do whatever they can figure out to do and oftentimes be dissatisfied, because you didn't set up the expectations. Well, this is a major issue with AI apps. And I think it's unique to the widely applicable intelligence power that large language models bring. Tell me about apps that get this right.
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